hotwin is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have as a hotwin player in the Philippines.
This Privacy Policy ("Policy") describes how hotwin ("hotwin", "we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors who access the hotwin platform at hotwin.club ("Platform").
hotwin takes data privacy seriously. We operate in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA"), and its implementing rules and regulations. As a player on the hotwin platform, you have rights over your personal data, and this Policy is designed to help you understand and exercise those rights.
By registering an account on hotwin or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the hotwin Platform.
hotwin is the data controller responsible for the personal information collected through the hotwin Platform. As data controller, hotwin determines the purposes and means of processing your personal data.
For all data privacy enquiries, requests, or complaints, you may contact the hotwin Data Protection Officer (DPO) via the support email address listed in Section 13 of this Policy. hotwin will respond to all data privacy requests within the timeframes required under the Data Privacy Act of 2012.
hotwin collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government ID number | Registration & KYC verification |
| Contact Data | Email address, Philippine mobile number | Registration |
| Financial Data | GCash number, BPI/BDO/Metrobank account details, transaction history | Deposits & withdrawals |
| Gaming Data | Game history, wager amounts, win/loss records, session duration | During gameplay |
| Technical Data | IP address, device type, browser, operating system, cookies | Platform access |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
hotwin does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by applicable law.
hotwin uses your personal data for the following purposes:
hotwin processes your personal data on the following legal bases under the Data Privacy Act of 2012:
hotwin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
All third parties with whom hotwin shares personal data are required to handle that data in accordance with applicable data protection laws and hotwin's data processing standards. hotwin does not authorise any third party to use your personal data for their own independent purposes.
hotwin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, hotwin will securely delete or anonymise your personal data in accordance with its data disposal procedures.
hotwin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While hotwin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your hotwin Login credentials and for notifying hotwin immediately if you suspect any unauthorised access to your account.
hotwin uses cookies and similar tracking technologies on the Platform to enhance your experience, analyse usage, and support security functions. The types of cookies we use include:
You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the hotwin Platform. For strictly necessary cookies, no consent is required as they are essential to the operation of the service.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by hotwin:
To exercise any of these rights, please contact the hotwin Data Protection Officer using the contact details in Section 13. hotwin will respond to all verified requests within thirty (30) days, or within such other period as required by applicable law.
The hotwin Platform is strictly intended for persons aged 21 years and above. hotwin does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a strict legal requirement under Philippine gaming regulations and is enforced through hotwin's KYC verification process.
If hotwin becomes aware that personal data has been collected from a person under 21 years of age, that data will be deleted immediately and the associated account will be permanently closed. If you believe that a minor has registered on the hotwin Platform, please contact hotwin support immediately so that appropriate action can be taken.
Parents and guardians are encouraged to use parental control tools and to monitor the online activities of minors in their care to prevent access to age-restricted platforms such as hotwin.
hotwin reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, hotwin will notify you via the Platform or by email to your registered address prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the hotwin Platform following the effective date of any updated Policy constitutes your acknowledgement of the changes. We encourage you to review this Policy periodically to stay informed about how hotwin protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way hotwin handles your personal data, please contact our Data Protection Officer:
Email: [email protected]
hotwin aims to acknowledge all data privacy requests within five (5) business days and to resolve them within thirty (30) days. For complex requests, we may require additional time and will notify you accordingly.
If you are not satisfied with hotwin's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
A quick look at the key privacy commitments hotwin makes to every player on the platform.
Now that you know how hotwin protects your data, join thousands of Filipino players enjoying a safe, secure, and exciting online casino experience.
21+ only. Play responsibly. hotwin is operated under applicable Philippine gaming regulations.